RobJ.Design | Senior Product Designer

Rob Jurewicz | Senior Product Designer

ROBJ

DOT

DESIGN

Cultivating business success while designing product-forward solutions for difficult B2B2C & SaaS problems.

Based in Chicago most recently creating web and native solutions at Amenities Health

Selected Work

Amenities Health | 2024-2025

Driving product stability and bringing new voices into the design process

In my time at Amenities Health, I created impact across the Design, Product, and Engineering teams in design output and operational improvements. Shortening the loop between Engineering and Design to reduce timeframes and surprises

Design System | 2024-2025

Creating a new version of our Design System to translate our product across new platforms while reducing the load on the engineering team

Leading the transition from solely native apps to the Web, I overhauled our registration flow to cater to diverse viewports, guaranteeing an optimal user experience across devices. This initiative included enhancing our Design System to suit the technical demands of multiple platforms and screen sizes. By improving our documentation and annotation standards and engaging the entire product and engineering team early on, I preemptively pinpointed potential issues and opportunities for innovation.

Key Results

Developed new processes and systems to enhance collaboration between Design, Product, and Engineering teams.
Revamped the registration flow to address issues from the initial MVP release.
Upgraded the Design System extensively to cater to both web platforms and native iOS and Android environments.
Guided engineering to enhance code adherence to WCAG standards.

Role‍
Senior Product Designer
‍
Team
1x Designer
2x Front End Engineers
‍
Years
2024-2025
‍
Areas

Product Design

Design Systems

Workshop Facilitation

iOS/Android

B2B2C

SaaS

White-Label

Web

New spacing system to reduce layout load on Engineering

Design balanced for themability

Created new feedback loops with Engineering

CityBase Payments | 2024-2025

Meeting consumer expectations within the complex structures of government

A massive issue with government technology is that users come from a place of expectation based on their consumer app experiences. One of my main challenges was creating unique solutitons that balanced those expectations with reality.

CityBase MultiCart | 2024-2025

How keeping tabs on sales cycles allowed me to build a product-forward solution instead of a bandaid

I created a series of solutions to solve a sticky problem in the GovTech space when handling multiple agencies' payments in a single shopping cart. The solution closed breaking gaps in the products and put a significant feather in the caps of our sales force.

Key Results

Identified and tackled a significant industry challenge, enabling me to advocate for integrating a long-term solution into the roadmap when a related issue arose.
Resolved edge cases with a solution that demanded minimal engineering effort, addressed the issue, and cleared the runway for more significant product expansion.
Conducted multiple rounds of usability tests that allowed for enhanced user speed, comprehension, and overall satisfaction
Identified several avenues for significant enhancements in the future

Role‍
Senior Product Designer
‍
Team
1x Designer
1x Product Manager
2x Front End Engineers
‍
Years
2023-2024
‍
Areas

Product Design

eCommerce

B2B2C

Web

Multiple carts in action

CityBase Wallet | 2021-2022

Pivoting and iterating to give all users of a product the same level of treatment

During this series of initiatives, I had to handle hard pivots and be ready to act when new circumstances emerged, transitioning a solution from an MVP side quest to a polished, reusable, and combinable solution.

Phase 1 | 2021-2022

Using our design system and previously built components to grow our product's ability to handle specific client problems

Key Results

Leveraging our Design System and the Citizen Profile product resulted in a 75% reduction in development time.
Due to reduced waste in the development cycle, we successfully integrated new reusable patterns into our Design System that would typically be excluded from the scope.

Role‍
Senior Product Designer
‍
Team
1x Designer
1x Product Manager
1x Front End Engineers
‍
Years
2019-2024
‍
Areas

Product Design

Design Systems

B2B2C

Web

New Wallet MVP focus on Checkout

Payment Method Repository

Phase 2 | 2022

Restructuring the information architecture of our authenticated products to reduce time-on-task for critical activities by 63%

I investigated requests from integration teams to uncover unintended product combinations. I then restructured the architecture and UI of our authenticated products to ensure a consistent quality of experience for users of each solution.

Key Results

Reduced the time users spend adding their first payment method to their account from 27 seconds to 10 seconds.
Reduced mis-clicks overall by 87% when using the combined solution.
Helped move our product strategy from a product-first to a solution-first approach.

Role‍
Senior Product Designer
‍
Team
1x Designer
1x Product Manager
3x Front End Engineers
‍
Years
2019-2024
‍
Skills

Product Design

Design Systems

B2B2C

SaaS

White-Label

Web

New Wallet top-level screen

Pre-Update User Test

Post V2 Improvement

CityBase Citizen Profile | 2018-2024

End-to-end design of a constituent-facing authenticated city government experience

Forming the Citizen Profile authenticated experience was my primary focus during my 6-year tenure at CityBase. I led the design of numerous initiatives and managed the design process from inception to completion, including key features like recurring payments, payment history, and Wallet. Below are a few snapshots of this journey.

Phase 1 | 2018-2019

Leveraging limited resources to zoom in on high-priority features that would enable bringing an MVP to market

Evolved from ideation to exploring various product-market fit scenarios before transitioning to developing an MVP for a new problem domain. Leveraged scarce resources to conduct research to determine the essential components for launching the Citizen Profile.

Key Results

Achieved a successful launch and retention of the first major client
Created an architecture that had plenty of room to continue letting the product grow
Personal Growth: Gained insights into post-MVP feature prioritization, distinguishing between features with higher business impact and those with lower upside.

Role‍
Senior Product Designer
‍
Team
1x Designer
1x Product Manager
2x Front End Engineers
‍
Years
2019-2024
‍
Areas

Product Design

Workshop Facilitation

B2B2C

SaaS

Web

Breaking down RFP requests into testable workflows

Early sketches

Leading research workshops to determine early architecture

MVP with Automatic Payments

Phase 2 | 2019-2024

Productizing and expanding the feature set based on early data and filling research gaps for the next series of clients

Key Results

Major features created and launched included payment history, recurring payments, Wallet, and more.
60,000+ monthly active users
Achieved a 93% success rate of adding accounts after activation despite the lack of control of entry and exit points
Facilitates users in making recurring payments amounting to over $15 million annually.

Role‍
Senior Product Designer
‍
Team
1x Designer
1x Product Manager
2x Front End Engineers
‍
Years
2019-2024
‍
Areas

Product Design

Design Systems

White-Label

B2B2C

SaaS

Web

Design System components

Flexible additional content areas

Comprehensive themeabilty

Resume

Senior Product Designer

Amenities Health

2024-2025

Spearheaded the redesign of products from native apps to the Web. Guided the product and engineering team through the traps of building for the Web, including differing layouts, wider ranges of scale, and accessibility concerns.

Developed a new design system version in Figma that standardized across multiple screen sizes and allowed our engineers to reduce QA workloads as we translated more elements and pages.`

Solved user problems on iOS and Android by createing good-better-best scenarios to get products out the door with eyes on the future.

Increased collaboration between Design, Product, and Engineering by developing new processes that brought more voices into the early design phase to reduce surprises, re-work, and time to implementation.

Product Designer

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Senior Product Designer

CityBase

2018-2024

Created a customizable white-label user profile and wallet from scratch that was sold to nine cities for use on a wide range of use cases, including traffic tickets, healthcare insurance premiums, and water bills with over 60,000 active users and tens of millions of dollars of yearly transactions.

Built a company-wide design system to unify multiple products under a single set of components. Reduced time from idea to client-ready product from a year plus to a quarter or less. It also eased the maintenance of non-core apps that previously did not use standardized components.

Led initiatives to improve design operations, including implementing processes for version management with Abstract for Sketch, enhancing research operations, and transitioning all of our products from Sketch to Figma.

Mentored younger designers and formed strategies for helping them contribute at a higher level to the team.

UX Designer

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Designer-in-Residence

Designation

2017-2018

Worked with small design teams in a six-month program to expand my UX design skills. Used a diverse set of research methods and prototyping skills for clients such as Private Flight Club and Gaia Wearables.

Selected as a top designer from my cohort to mentor and manage a subsequent cohort.

Assisted creative directors in managing the cohort with daily stand-ups, leading feedback sessions, and 1:1 mentoring to guide them through multiple client projects with a 100% success rate.

Simultaneously worked on internal projects to improve engagement and enhance the curriculum.

Art Director

Jack Nadel International

2015-2017

Graphic Designer

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Senior Graphic Designer

AkooTV

2010-2014

My Roots

Growing up, I spent my days in the woods building bike trails and crafting jumps. The act of building for others always brought me great joy, but I always desired to use these skills to make a deeper impact. After spending years gaining skills in graphic design and art direction, my passion for making tools that improve daily life led me to pivot into a truly rewarding career as a Product Designer at CityBase and Amenities Health. Today, after 8 years in the industry, I’m eager to grow further working in teams of like-minded individuals interested in improving themselves and the lives of the people they design for.

Let’s connect