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Mark

Iteration and convergence:

A potential roadblock:


Up to our last week working on this project, we had been concepting with the information given to us by our client that mostly focused on the PAL vest and its ability to sense an oncoming meltdown and it's “hugging” feature that would mitigate the situation.

It turns out, they pivoted away from crisis mitigation and were now focusing entirely on assessment. This presented us with an initial shock, but I quickly realized we had been designing this digital product to be scalable as the Gaia team added more wearable gear outside of the PAL vest, and presented that fact. I proceeded to talk to them about how, thanks to that initial planning for scale, we were not going to lose the ground gained so far, and it would only take minimal tweaks to continue which we were able to achieve.




Iteration:


To kick off the final sprint, we created a flow that limited the steps in the app a parent needed to go to in any direction to achieve their goal of opening it. I specifically wanted this to be an app that wasn’t a chore as our design principles stated. We wanted there to be a low number of steps to go from opening it to whatever piece of information the user would be looking for.

Keeping a flow with a limited amount of steps in any direction was paramount to stay within our design principle of remaining focused.

Focusing on three main areas of this flow, we split the tasks accordingly so that we could prototype the main status page, the family/doctor/teacher network and sharing pages, and the reports page.






Swiping across the dates on the top (1)  shows earlier days for quick access of previous data and emotional states



Home


In the process of building independence, we wanted parents to immediately see their child’s current status as soon as possible to put them at ease. In turn, the status page acted as a defacto homepage as we wanted to cut down the steps to see that piece. Our team deliberated the chart visualization, but we decided there would need to be further testing for the prime solution. Parents could edit this page to customize the precise amount of synthesized or raw data they find useful.

Takeaways:
Moving up a fidelity level revealed an opposite reaction in testing, from not wanting much in the form of data, this time users wanted to see all of it, and then figure out what is useful to filter out over time on their own.




My Circle


This page shows all the people involved in the care of a child. There needs to be a place for everyone: Family members, teachers, therapists, doctors and even neighbors. Each page has, at the minimum, simple contact information and the reports sent to and from each. Editing is simple with a large edit button at the bottom.

Takeaways:
People we tested with appreciated the concept of being able to store all of the people related to the care of their children in one place and the ability to send updates easily.


Flexibility required here due to the vast nature of people involved in the care of a child with autism.





The sharing function helps keep everyone involved with the care of a child able to be in the know by adding them (1) to a report.

Share


Single pieces of data or entire reports are sharable. We wanted to keep the steps to a minimum while still keeping it simple, to align with our design principles. The person using the app could immediately select who to send it to while being able to check it.

Takeaways:
There were a few lapses in matching our prototype to our users' mental models involving the amount of information saved in the My Circle section as well as when searching for previously sent reports that would become the next steps we would have had another week to continue.






Reports


This page is all about generating reports. My focus when building these was to keep a balance of customization, without giving full paralysis of choice. Tiles are similarly editable as the current status page, but the time frames are more standardized so that reports do not jump around too much.

Takeaways:
Users found being able to see the charts of daily dips and peaks in levels with times and locations indicated is useful, but we could alter the data visualization to convey the metrics better.


To customize the home screen, press and hold  on a tile (1) opens the edit mode following the pattern of iOS and Android’s home screens.






© 2018 Rob Jurewicz