Creating divergent concepts

Upon conducting many ideation techniques including 6-8-5 sketching, braindumps, word maps, and more, we each worked out concepts that featured different ways for management of children with autism's emotional well being in hopes of being able to loosen the reins over an extended period. We looked at these three different angles and sketched out multiple ideas to test within them to validate a final path.

  • Parent and child-facing
  • Using scheduling to slowly feed a child more decision making power and allow them to gain their independence in a controlled manner.
  • Allowing children to see a simplified version of their data generated so they can self-regulate when they feel scared or anxious.

Community and Planning
  • Parent-facing
  • Giving different levels of control to parents to learn patterns by giving them all the raw data they could look at the spikes and lows over time to determine what the causes were for meltdowns.
  • Give ways to share this data with the teams of people involved in the care of their children.

  • Parent-facing
  • Showing the data in contextual ways instead of displaying the unfiltered data.
  • Gives ways to send reports to the people involved in the care of their child quickly and efficiently to cut down on miscommunication.

Unlike the last project with Private Flight Club, where the primary task was always about purchasing a flight, we had more room to figure out what type of product would be most useful for caretakers. With our data that we had gathered so far, there was considerable variance in ideas which would require testing more versions within each concept. While we worked on the overall ideas together as a team, we broke out the individual concepts to the person who was most embedded in each angle of the research. I worked on self-regulation because I was digging into different direct and non-direct competitors that feature visual calendars and scheduling. I worked swiftly to devise designs that would communicate quickly and visually without overpowering or distracting the user.

Test results

We put these concepts in front of users to determine their usefulness and desirability. Knowing the limited amount of time, we needed to tighten in on a specific area that would be of most value to our potential users. Because of that same time crunch, for this round of testing, I thought to print out all the slides so we could physically draw on them in different colors which brought a whole new way to synthesize visually by drawing with different colors on one set of drawings to quickly start to identify patterns. It spoke to my visual side in ways the affinity diagram usually doesn’t as it is entirely contextual with the concept as it sits. We found a couple of results that helped us focus our attention and solve some lingering questions:

Product prioritization
Users talked to are already using an iCal/Google Calendar solution and found it to be something they could teach. This new insight pushed us away from the last of our child-facing sides of the app we had considered and allowed us to focus strictly on the caretakers. 

Synthesized data
The thing caretakers didn’t have access to currently was the data automation being output from PAL The only problem is, testers didn’t know what to do with much of this information and wanted it in more consumable chunks. 

Parents wanted more options than merely initiating the compression hug on their child’s vest. These included personalizing the length, frequency, repeatability of the compression of the vest depending on their child’s needs over time.

“What even is skin conductivity?” 
– Most Testers

When presented with raw data, every tester asked this question when referring to not knowing what to do with this raw data.

© 2018 Rob Jurewicz